To ensure the highest level of our services we offer 24/7 service-level agreement.
We take the responsibility
This service level agreement sets out what levels of availability and support the client is guaranteed to receive for specific parts of the IT system. It also explains what penalties will be applied to the supplier should it fail to meet these levels.
This SLA forms an important part of the contract between the client and the supplier. It aims to enable the two parties to work together effectively.
Parts of an 24/7 SLA agreement
- Guaranteed uptime including measurement and penalties
- Response times
- Resolution times